Useful information

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SCHEDULED FLIGHTS

Modification policy

If you want to modify your scheduled flight(s) :
Less than 48h before your departure date, your ticket is NON MODIFIABLE.
More than 48 hours, your ticket is modifiable without extra fees.

Cancellation policy

If you want to cancel your scheduled flight(s) :
If you cancel your flight less than 48 hours prior the date of your flight or in case of no-show, your ticket is non refundable.
If you cancel your flight more than 48 hours prior the date your flight, you will be refund with a penalty of 20%.

If your St Barth Commuter flight is cancelled, you have the option of rebooking on another flight or taking a refund if you choose not to travel. However, no compensation can be offered if your flight is cancelled due to extraordinary circumstances (weather conditions, security risks).

Check-In

The check-in time limit is 30 minutes before the departure time of your flight. Beyond that time limit, you will be considered as a "no-show" passenger.
The flight check-in opens 1h30 prior to departure.
Passengers must have valid ID and travel documents ready to proceed for check-in.



PRIVATE CHARTER FLIGHTS

Modification policy

For any modification request, your private charter flight will be modified with a change fee of 200 €.
The day of your flight, if your inbound flight is delayed for more than one hour, the rebooking of your slot is subject to 200 € according to the availability we can offer you.

Cancellation policy

Cancellation
If you want to cancel your charter flight(s) :
Less than 7 days prior to departure or No-Show, your ticket is non refundable (100% penalty fees).
Less than 30 days prior to departure, your flight coupon is refundable with a penalty of 50%.
more than 30 days prior to departure, your flight coupon is refundable with a penalty of 25%.

If your St Barth Commuter flight is cancelled, you have the option of rebooking on another flight or taking a refund if you choose not to travel. However, no compensation can be offered if your flight is cancelled due to extraordinary circumstances (weather conditions, security risks).


Check-In

The check-in time limit is 30 minutes before the departure time of your flight. Beyond that time limit, you will be considered as a "no-show" passenger.
The flight check-in opens 1h30 prior to departure.
Passengers must have valid ID and travel documents ready to proceed for check-in.


Prepare your trip

Baggage allowance

Due to cargo hold capacity of its aircrafts, St Barth Commuter has to restrict the weight of baggage carried by our passengers. This policy will help us to offer a more reliable baggage delivery service to passengers adhering to the baggage limitations.

If you are flying on a scheduled flight, you are allowed:
Checked baggage : Each passenger is allowed 20 Kg (44 lbs) of baggage.
Excess bags policy : 2 € per extra-kilo.
The dimensions of each piece of checked baggage must not exceed 80*60*35 cm (height*length *width). Otherwise, the baggage will be refused at the check-in.
Maximum weight allowed per piece of bags: 32 kg (70 lbs). Beyond this limit, your luggage will be systematically refused at the check-in.

Hand baggage : Each passenger is allowed 10 Kg (22 lbs) in the cabin.


If you have booked an executive charter flight, you are allowed:
A Maximum forfeit of 210 kilos (462 lbs) for the entire plane (up to 7 passengers).
If you are more than 7 passengers, our Reservation Department will give you the appriopriate baggage allowance for your booking.
Important Notice : You must put a name tag indicating your address and telephone number inside and outside each of your checked-in bags.
For safety and security reasons, flammable items, explosives and perishable articles are prohibited inside any checked-in luggage.
For security reasons, do not accept baggage belonging to anyone else.


Visa

Prior to your departure, we recommend that you check the entry and travel requirements for your destination country/countries by contacting the proper embassies or consulates. You must have all required documents with you during travel:
_ Identity card
_ Passport
_ Visa, etc.

It is your own responsibility to check the expiration dates of these documents and renew them if necessary (while allowing enough time to receive them). Otherwise, you must pay all fees or fines attributed to St Barth Commuter by Authorities.
Entrance into Saint-Barthelemy - Important notice:
If you need a VISA to enter into the territory of SAINT-BARTHELEMY, be sure you have the right document before your trip. Please contact the French Ambassy of your country of residence to make the right travel formalities before your departure. For further information about your entrance on the island of St-Barths, please contact the Police/Immigration Services by calling +(590) 590 511 703.

Pregnant women

If you are pregnant, please advise the airline when you book your ticket. After 8 months of pregnancy, you will be requested a medical clearance to fly with St Barth Commuter.

Unaccompanied Minors (U.M)

A child under the age of 12 is considered as an "Unaccompanied Minors" (U.M).
St Barth Commuter accepts Unaccompanied Minors only on its flights between St-Barthélemy (SBH) and Saint-Martin Grand Case (SFG).
A special form must be filled in by the parents and handed over to the airline at the check-in.

People of Reduced Mobility (PMR)

For anyone who has a physical handicap and needs ground assistance between the airport terminal and the aircraft, St Barth Commuter can provide a wheelchair at departure and arrival.
In order for us to best meet your needs for special assistance, please make your assistance request when you book your ticket, or at least 48 hours before your departure.
Important notice :
Due to our aircraft's cargo compartments restrictions, St Barth Commuter do not allow the transportation of motorised wheelchairs on its flights (only non battery-powered wheelchairs are accepted).
You are flying with us and need a special assistance ?
Send us an email to: info@stbarthcommuter.com


Pets policy

We are pleased to welcome your pets (cats and dogs only) aboard our flights without additional fees.

In the cabin :
St Barth Commuter accepts only cats and dogs. Your animal must weigh maximum 8 kg (18 lbs).
It must be carried in a ventilated bag that will remain on your lap during all the flight.
The maximum size of the bag is: 45 x 35 x 20 cm

Beyond 8 kg (18 lbs), only "Service Dogs" are accepted in cabin for qualified individuals with a disability.
There are no additional charges for service animals traveling in the cabin.
For a Service Dog to travel with you in the aircraft cabin, you must:
- Let us know that you will be travelling with a service dog at least 48 hours prior to departure.
- Provide evidence of your disability.
- Carry and present at check-in a recognised Service Dog ID card or documentation.
- Be sure that your service animal comply with all sanitary/hygiene requirements in the departure, arrival and connection countries.
- Be sure that it remains leashed at all times.
- Be sure that it is be well-behaved in all circumstances.

In the baggage/cargo compartments :
Pets transportation in the checked baggage compartment is forbidden on St Barth Commuter's flights.
Due to the luggage compartments restrictions of our aircraft, cages (even empty) are strictly forbidden on our flights.

Notice :
Your domestic animal must have all required vaccines in order to be allowed on board. The health and vaccination records will be requested for the check-in. Please, consider the regulations enforced in the originating and destination countries (vaccinations, quarantine, etc.).

Transfer procedure at St Maarten Juliana airport

Here is the transfer procedure for passengers connecting to St Barths with St Barth Commuter






1/ IF YOU ARE TRAVELLING WITH CHECKED BAGS:
First step:
Upon arrival at SXM Juliana Airport, you must go and stop to the TRANSFER INFORMATION DESK. This desk is located in the transit area (before immigration lines). You'll proceed for check-in and the agent will give your boarding pass for your SBC flight.
IMPORTANT: the agent will ask you for your boarding pass from your inbound flight (Jet Blue for example) - This is the proof that you are in transit. Otherwise, you'll have to pay the Airport departure tax of 35 €.

Second step:
Atfer you got your boarding pass at the Transfer desk, you are now ready to clear immigration (an immigration form is given to you by your inbound airline). Then you can collect your checked bags on the carrousel located in the luggage area. After you have collected your bags, you must go to our second desk located IN THE LUGGAGE AREA. The agent will take your bags and check them on your SBC flight. Bags receipts will be given to you. Be careful to do not leave the luggage area - SBC have NO desks out of the transit area.

Third step:
At that time, you have your SBC boarding pass and you have checked your bags.So now you can take the elevators located in the same area in order to go upstairs where is the Boarding room.Your boarding gate is C3. Be careful, this gate may change.Please pay attention to the information reported on your boarding pass !
When your flight will be ready for departure, an announcement will be done in the Boarding room.

2/ IF YOU ARE TRAVELLING WITH CARRY-ON ONLY:
In this case, you don't need to clear immigration!
First step:
You must go to the TRANSFER INFORMATION DESK to get your SBC Boarding pass to St Barths.
IMPORTANT: the agent will ask you for your boarding pass from your inbound flight (Jet Blue for example) - This is the proof that you are in transit. Otherwise, you'll have to pay the Airport departure tax of 35 €.

Second step:
You pass through the security check point.
Then, you'll be arriving in the boarding room where you go to the gate C3.
Be careful, this gate may change. Please pay attention to the information reported on your boarding pass.
When your flight will be ready for departure, an announcement will be done in the Boarding room.

Transfer procedure at Antigua airport

The agents of Port Services Ltd will assist you for your transfer from Antigua to St-Barths.

These are the steps you have to follow when you arrive at Antigua :
1/ At your arrival, you have to clear immigration.
2/ After immigration cleared, you have to collect your checked bags in the luggage area.
3/ Then, you go directly to the Port Services Ltd's desk located in the Check-in area.
4/ The agents will proceed to your Check-in on your St Barth Commuter flight to St Barths. They will give you your boarding pass and will inform you about the Gate number for the Boarding.